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Per Diem Concierge
Position Summary
Stony Brook Medicine's Concierge Services in a hospital setting encompasses many different roles and responsibilities. It is an important and concentrated area in a healthcare facility. We are responsible for the delivery of the critical components of the Patient Experience, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. The need for diversified skills is necessary to effectively meet regulatory requirements, carry out established visitation guidelines that include capturing visitor data, consult with nursing units, advocacy, hospital leadership, concierge leadership to establish appropriate visitation. Concierge Services encompasses the Main Lobby Information Desk and Children’s Lobby and mobile Kiosk Podiums and locations.
Duties of a Concierge may include the following but are not limited to:
Qualifications
Required: Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment. Proficient computer skills. Ability to work independently using strong problem-solving skills. Ability to interpret guidelines and take appropriate action. Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols. Ability to coach and train staff.
Preferred: Previous Hospital Concierge/Information Desk experience. First Responder/EMS/Emergency Management experience strongly preferred. Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups. Evening/Weekend availability.
Special Notes: Resume/CV should be included with the online application.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
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Prior to start date, the selected candidate must meet the following requirements:
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Per Diem
$36k-46k (estimate)
03/14/2024
05/12/2024
The job skills required for Per Diem Concierge include Customer Service, Leadership, Problem Solving, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Per Diem Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Per Diem Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Per Diem Concierge positions, which can be used as a reference in future career path planning. As a Per Diem Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Per Diem Concierge. You can explore the career advancement for a Per Diem Concierge below and select your interested title to get hiring information.